At ShopMixMax, we aim to process and deliver your orders as efficiently and transparently as possible.

1. Delivery Timeframes

To provide you with the best experience, our delivery process is divided into two parts: processing time and shipping time.

Order Processing Time: All orders are processed within 1–3 business days (excluding weekends and public holidays) after payment confirmation. Once processed, your order is handed over to our shipping carriers.
Shipping Time: The estimated shipping time is 7–17 business days, depending on the destination country, customs procedures, and local carrier services.
Total Delivery Time: Therefore, the total estimated delivery time is 8–20 business days (Processing Time + Shipping Time).
Important Note on Fulfillment: To offer a wide range of products and ensure efficient delivery network routing, our products are fulfilled and dispatched directly from our international supply chains, third-party manufacturers, and global logistics centers located across overseas regions, including Asia and Europe.

2. Shipping Costs

Shipping costs are clearly displayed at checkout before payment is completed.

Orders of $99.99 and below: $9.90 shipping fee
Orders of $100.00 and above: Free Shipping

3. Order Tracking

After your order has been shipped, you will receive a tracking number via email. You can use this tracking number to monitor your shipment status. Please allow 24–48 hours for tracking information to update in the carrier’s system.

4. Shipping Address Responsibility

Customers are responsible for providing a complete and accurate shipping address at checkout. ShopMixMax is not responsible for delivery issues, delays, or losses resulting from incorrect, incomplete, or undeliverable address information provided by the customer.

5. Customs, Duties, Taxes & Import Fees

Prices, discounts, and promotions are subject to change without notice. The price charged for a product or service will be the price in effect at the time the order is placed and will be set out in your order confirmation email.

Unless otherwise expressly stated, product prices displayed on our website do not include shipping costs, Value Added Tax (VAT), customs duties, import taxes, or other destination-based charges. Shipping costs, if applicable, are calculated and displayed separately at checkout before payment is completed.

Tax and Customs Policy:

European and International Orders: ShopMixMax does not collect or remit VAT, customs duties, or import taxes at checkout for shipments to Europe or other international destinations. Any local taxes, customs duties, import VAT, clearance fees, or similar charges imposed by the destination country's authorities are the sole responsibility of the customer upon delivery.
United States Orders: In compliance with U.S. state laws, applicable sales taxes may be automatically calculated, collected, and remitted at checkout by our platform provider (Shopify). If sales tax applies to your order, the exact amount will be clearly displayed during the checkout process before payment.

Pricing and Payment Terms:

Prices posted in our online stores may be different from prices offered in physical stores or in online or other stores operated by third parties. We may offer, from time to time, promotions on the Services that may affect pricing and that are governed by terms and conditions separate from these Terms. If there is a conflict between the terms for a promotion and these Terms, the promotion terms will govern.

You agree to provide current, complete, and accurate purchase, payment, and account information for all purchases made at our stores. You agree to promptly update your account and other information, including your email address, credit card numbers, and expiration dates, so that we can complete your transactions and contact you as needed.

You represent and warrant that:

The credit card information you provide is true, correct, and complete;
You are duly authorized to use such credit card for the purchase;
Charges incurred by you will be honored by your credit card company; and
You will pay all amounts due in connection with your order, including the product price, shipping charges (if applicable), and any applicable taxes, customs duties, clearance fees, or other charges.

6. Delivery Delays

All delivery times are estimates only and are not guaranteed. Delays may occur due to factors outside our control, including customs processing, carrier delays, weather conditions, or peak seasonal demand.

7. Contact Information

Questions about your shipment or this Shipping Policy should be sent to:

Trade name: ShopMixMax

📧 Email: info@shopmixmax.com

📱 WhatsApp: +358 44 961 7758

📍 Business Address:

ShopMixMax

Atomikatu 3 A 7

33720 Tampere

Finland

🕒 Business Hours:

Monday – Friday: 09:00 – 17:00 (EET)

We respond within 24 hours on business days.