Privacy policy

Last Updated: 31 May 2026

ShopMixMax operates this store and website to provide you with our products and services (collectively, the "Services"). ShopMixMax is hosted and operated using Shopify’s e-commerce infrastructure, which enables us to provide the Services to you.

This Privacy Policy describes how we collect, use, disclose, and protect your personal information when you visit, use, or make a purchase through our Services, or otherwise communicate with us.

Please read this Privacy Policy carefully. By accessing or using any of our Services, you acknowledge that you have read and understood this Privacy Policy.

Personal Information We Collect

When we use the term "personal information," we mean information that identifies, relates to, describes, or can reasonably be linked to you.

Depending on your interaction with our Services, we may collect the following categories of personal information:

Contact Information

  • Full name

  • Billing address

  • Shipping address

  • Email address

  • Telephone number

Payment Information

  • Payment method details

  • Transaction confirmations

  • Billing information

(Please note that payment information is processed securely by our payment providers and is not stored directly on our servers.)

Account Information

  • Username

  • Password

  • Account preferences

  • Security settings

Transaction Information

  • Products viewed

  • Shopping cart activity

  • Wishlist activity

  • Purchases

  • Returns

  • Exchanges

  • Cancellations

  • Order history

Communications

Information you provide when contacting customer support or communicating with us.

Device and Technical Information

  • IP address

  • Browser type

  • Device identifiers

  • Operating system

  • Network information

Usage Information

Information regarding how you interact with our website and Services, including browsing behavior and navigation patterns.

Sources of Personal Information

We may collect personal information:

  • Directly from you when you create an account, place an order, subscribe to communications, or contact us.

  • Automatically through cookies and similar technologies when you use our Services.

  • From service providers acting on our behalf.

  • From business partners and third parties where permitted by law.

How We Use Your Personal Information

Providing and Improving Our Services

We use personal information to:

  • Process orders and payments

  • Fulfill purchases

  • Arrange shipping and delivery

  • Manage customer accounts

  • Process returns and exchanges

  • Provide customer support

  • Improve our website and services

Marketing and Advertising

With your explicit consent where required by law, we may use your personal information to:

  • Send newsletters

  • Send promotional offers

  • Provide marketing communications

(You may withdraw your consent or unsubscribe at any time.)

Security and Fraud Prevention

We use personal information to:

  • Verify customer accounts

  • Detect fraudulent activity

  • Prevent unauthorized transactions

  • Protect our Services and users

Communication

We use personal information to:

  • Respond to inquiries

  • Provide customer support

  • Send order-related communications

  • Maintain our relationship with customers

Legal Compliance

We may process personal information to:

  • Comply with legal obligations

  • Respond to lawful requests

  • Enforce our legal rights

Lawful Basis for Processing (GDPR)

If you are located in the European Economic Area (EEA) or the United Kingdom (UK), we process personal information under one or more of the following lawful bases:

  • Contract: Processing necessary to perform our contract with you, including order fulfillment and payment processing.

  • Consent: Processing based on your explicit consent, including marketing communications, non-essential cookies, and advertising technologies. You may withdraw your consent at any time.

  • Legal Obligation: Processing necessary to comply with legal, tax, accounting, and regulatory obligations.

  • Legitimate Interests: Processing necessary for our legitimate business interests, including fraud prevention, network security, website security, and essential store administration. Such processing is conducted only where your rights and freedoms do not override our legitimate interests.

Cookies and Tracking Technologies

We use cookies and similar technologies to improve your experience and operate our Services. We utilize a Consent Management Platform (CMP) that allows visitors to manage cookie preferences.

  • Strictly Necessary Cookies: These cookies are essential for website functionality, security, and checkout operations and cannot be disabled.

  • Optional Cookies: Where applicable, certain optional cookies may be used to improve website functionality and user experience. Such cookies will only be activated where required by law after obtaining your consent.

How We Share Personal Information

We do not sell your personal information. We may share personal information with the following categories of service providers:

  • Payment Processors: Including Shopify Payments and other secure payment gateways.

  • Shipping and Logistics Providers: To facilitate order fulfillment and delivery.

  • Email Service Providers: To send newsletters and marketing communications when you have opted in.

Legal and Business Transfers

We may disclose information:

  • To comply with legal obligations

  • To protect our rights, customers, and business

  • In connection with a merger, acquisition, financing, or sale of business assets

Relationship with Shopify

Our Services are hosted by Shopify. Information submitted through our website may be processed by Shopify and its affiliated service providers, including service providers located outside your country of residence.

For more information about Shopify's privacy practices, please visit: https://www.shopify.com/legal/privacy

You can also learn more through Shopify's Privacy Center: https://privacy.shopify.com

Security and Data Retention

We implement reasonable technical and organizational safeguards designed to protect personal information against unauthorized access, disclosure, alteration, misuse, or destruction. No method of transmission over the Internet or electronic storage is completely secure. However, we strive to use commercially reasonable measures to protect your information.

We retain personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy and to comply with legal, tax, accounting, and regulatory obligations.

Retention Periods

  • Order and Financial Data: May be retained for up to seven (7) years or longer where required by applicable accounting, tax, or legal obligations.

  • Customer Support Records: Retained as necessary to resolve inquiries, manage disputes, and maintain service quality.

  • Marketing Data: Retained until consent is withdrawn, you unsubscribe from communications, or after a prolonged period of inactivity.

(Following the expiration of applicable retention periods, personal information is securely deleted, anonymized, or otherwise disposed of.)

Automated Decision Making

We do not engage in automated decision-making or profiling that produces legal effects or similarly significant effects on individuals.

Your Rights and Choices

Depending on your location and applicable law, you may have the right to:

  • Access your personal information

  • Correct inaccurate information

  • Delete personal information

  • Request data portability

  • Restrict certain processing activities

  • Object to processing based on legitimate interests

  • Withdraw consent at any time

  • Opt out of certain forms of profiling and targeted advertising

To exercise any of these rights, please contact us using the information provided below.

International Data Transfers

Your personal information may be transferred to and processed in countries outside your country of residence. Where required by law, we rely on appropriate safeguards including:

  • Adequacy Decisions

  • Standard Contractual Clauses (SCCs)

  • Other legally approved transfer mechanisms

Children's Privacy

Our Services are not intended for children or individuals below the minimum age required under applicable laws in their jurisdiction. We do not knowingly collect personal information from children. If we become aware that such information has been collected, we will take appropriate steps to delete it.

Complaints

If you have concerns regarding our handling of your personal information, please contact us first at: info@shopmixmax.com

If you are located in the EEA, UK, or another jurisdiction with applicable privacy rights, you may also lodge a complaint with your local data protection authority.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When changes are made, we will revise the "Last Updated" date and provide additional notice where required by applicable law.

Data Controller & Contact Information

Trade name: ShopMixMax

📧 Email: info@shopmixmax.com

📱 WhatsApp: +358 44 961 7758

📍 Business Address:

ShopMixMax

Atomikatu 3 A 7

33720 Tampere

Finland

🕒 Business Hours:

Monday – Friday: 09:00 – 17:00 (EET)

We respond within 24 hours on business days.